Kindly use the following numbers for assistance from the Prepaid Card Operations Support team.
ALL THE BRANCHES ARE REQUESTED TO PLEASE LODGE ALL PREPAID RELATED COMPLAINTS IN COMPLAINT MANAGEMENT SYSTEM (CMS) URL: https://contactcentre.psg.sbi/CMS BY USING YOUR BRANCH USER ID & PASSWORD FOR CMS.
"We have introduced a new link in B@ncslink (CBS) for Prepaid Login under Other Apps-->Prepaid, which will be activated for all the Branches wef 6th June 2015.
The help document is available in the existing Prepaid portal. All the branches are requested to log in to prepaid application using the link provided in CBS only.
For any query/issue kindly contact the prepaid team at GITC Belapur.".
Please Find Single Sign On User Manual Under User Manuals
It is now mandatory to enter PIN to complete Point of Sale transactions using State Bank Prepaid Cards (except Gift Cards) at Merchant Establishments in India w.e.f 01-Dec-2013.